Describe the problem and its impact
Network Support
Network troubleshooting and maintenance in Zambia.
Tumpe Tech diagnoses and fixes network problems in Lusaka, and offers ongoing maintenance for existing office networks — whether or not Tumpe Tech installed them originally.
Common Problems
Small network issues don't stay small for long.
A network that "mostly works" still costs time every time it doesn't. Regular support catches problems before they become outages.
- An existing network has recurring connectivity or performance issues.
- There's no one to call when the network goes down.
- A network installed by another provider is poorly documented or hard to maintain.
- Small issues go unnoticed until they cause bigger disruptions.
What's Included
From a single fix to an ongoing support arrangement.
- Diagnosis of connectivity and performance issues
- On-site or remote troubleshooting
- Fault resolution for cabling, Wi-Fi, or router/configuration issues
- Preventive maintenance visits
- Optional ongoing support arrangements
Who It Is For
Businesses with an existing network that needs attention.
Businesses with an unreliable existing networkOffices without a current IT/networking contactOrganisations wanting scheduled preventive maintenanceSites needing a one-off fix rather than a full reinstallation
How It Works
Diagnosis first, then a scoped fix.
Initial remote or on-site diagnosis
Identify the cause and scope any remedial work
Carry out the fix or repair
Verify the network is working as expected
Agree an ongoing support arrangement if useful
Important Boundaries
Honest limits on response times and existing setups.
- Response times and support arrangements are agreed individually, not guaranteed as a fixed SLA unless specifically arranged.
- Networks originally installed by another provider can usually be supported, but full documentation may not always exist.
- Hardware replacement, if needed, is quoted separately from labour.
Related Services
Sometimes a fix turns into a bigger upgrade — and that's fine too.
FAQ
Network support questions.
Do you support networks Tumpe Tech didn't originally install?
Yes, in most cases. Support may take slightly longer initially without existing documentation.
Is this a one-off callout or an ongoing contract?
Both are available. Some customers need a single fix; others prefer a scheduled maintenance arrangement.
What if the problem turns out to be the internet connection itself, not the network?
Diagnosis will identify this, and it will be explained clearly. Internet connectivity issues, for example with Starlink or fibre, are handled separately from internal network faults.
How quickly can you respond?
Response times depend on the arrangement in place and are confirmed when the support agreement or callout is scoped.
Next Step
Tell us what's wrong with your network.
Describe the problem and we'll advise on the fastest path to a fix.